In order to continue providing the best experience and service to all of our clients, we are updating our Cancellation, Rescheduling and No-Show Policy.
Please review the updated terms carefully before your next appointment or before making a new reservation.
Our updated policy is designed to protect reserved appointment times while providing clear options when plans need to change.
You may cancel or reschedule your appointment when providing at least 48 hours' notice. Your deposit will remain available and can be applied toward your appointment.
If you cancel or reschedule with less than 48 hours' notice, your deposit will be forfeited and a new deposit will be required to book another appointment.
Any cancellation, rescheduling or no-show on the day of your appointment will result in a $150 fee.
Any cancellation, rescheduling or no-show on the day of your appointment will result in a $150 fee. This fee is separate from your deposit and must be paid before a new appointment can be scheduled.
Please review the time frames below to understand how your deposit and appointment will be handled.
You may cancel or reschedule your appointment with no additional fee.
Your deposit will remain available and can be applied toward your appointment.
If you cancel or reschedule with less than 48 hours' notice, your deposit will be forfeited.
A new deposit will be required to book a new appointment.
Any cancellation, rescheduling or no-show on the day of your appointment will result in a $150 fee.
The $150 fee is separate from your deposit and must be paid before a new appointment can be scheduled.
We understand that delays happen. To protect the schedules of every client, we allow a 15-minute grace period.
We allow a 15-minute grace period for late arrivals.
If you arrive more than 15 minutes late, we may need to shorten your service to avoid delaying other clients, or reschedule your appointment.
We understand that unexpected situations can happen, and we appreciate your understanding of this policy. These guidelines allow us to respect both our clients' time and our team's time while continuing to provide the quality of service you deserve.
By reserving an appointment with LL Touch, you acknowledge the cancellation, rescheduling, no-show and late-arrival terms described above.
Thank you for your continued trust and support. We look forward to seeing you at your next appointment.
When a policy fee or required deposit applies, use one of the payment options below.
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